Refund and Returns Policy for thetheia.com
1. Overview
At thetheia.com, we aim to help you find the best products from our affiliate partners. However, we understand that sometimes a product may not be what you expected. This Refund and Returns Policy outlines how returns and refunds are handled by the merchants we affiliate with. Please note that as an affiliate site, any returns or refunds are processed directly through the merchant from whom you purchased the product, not through thetheia.com.
2. Contacting the Merchant
If you are not satisfied with your purchase, we recommend that you contact the merchant directly. The contact details can usually be found on the merchant’s own website or the receipt provided at the time of purchase. The merchant will provide instructions on how to proceed with a return or refund.
3. Return Policy
Each merchant has its own return policy, which was made available at the time of your purchase. Generally, products must be returned within a certain number of days of purchase, and in their original condition. This means the item should be unused, in the same condition that you received it, and in its original packaging. You may need a receipt or proof of purchase to complete your return.
4. Refund Process
Refunds are also handled by the merchant. If your return is accepted, they will refund your purchase price using the original method of payment. Depending on the merchant’s policy, it may take some time for your refund to be officially posted.
5. Exchanges
If you need to exchange a product for the same item, send your item back to the merchant as per their directions. Exchanges are subject to availability of the item in stock.
6. Shipping Costs
Typically, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping may be deducted from your refund.
7. Non-returnable Items
Some items may not be eligible for return. These often include perishable goods, customized products, or personal care items. Always check the merchant’s policy for specifics.
8. Need Help?
If you have any questions about how to initiate a return or a refund, or if you encounter problems with a merchant, you can contact us through the information provided on our Contact Us page. Remember, our role is to facilitate a positive experience with our affiliate partners.
We hope this policy helps you understand how returns and refunds are managed on thetheia.com. We aim to support transparency and customer satisfaction in all transactions facilitated through our site.